With SAP Business One ERP, you are getting an integrated software system and management solution with service and maintenance capabilities.
A Complete Solution for Equipment and Service Management
Watch a Demo on service and maintenance capabilities in SAP Business One ERP
Service call functions provide support for service operations, service contract management, service planning, customer interaction activity tracking, user support, and management of service opportunities.
Service Mobile App
Provide on-site services for customers by easily and efficiently reviewing and resolving assigned service tickets.
SAP Business One Service enables you to perform the following over Wi-Fi or cellular networks:
- View and filter your service tickets and synchronize them to your calendar.
- Resolve your service tickets:
- Edit, close, share and print service tickets.
- Scan barcodes or QR codes to identify items as needed and update information.
- User favorite options to check in and check out, call customers, take photos and view service history.
- Take quick actions to manage sales orders that are links to a service call.
- View your Key Performance indicators.
Brief System Overview of Service and Maintenance
- Service contracts – Create a regular support or warranty contract for items or services sold to a customer or for internal maintenance. The contract maintains the start and end dates as well as specific contract terms, which could include guaranteed response or resolution times.
- Equipment cards – Maintain detailed information about an item sold to a customer or for internal maintenance, such as a manufacturer’s serial number, replacement serial number, and service call history. Cards also list service contracts assigned to the specific item.
- Equipment report – View all equipment and corresponding serial numbers sold to a customer or for internal maintenance.
- Service calls – Review information about all service calls that were created, resolved, or closed on a specified date or within a range of dates. You can restrict the report to see service calls for a specific queue, technician, problem type, priority, item, or call status. You can choose whether to include a view of overdue calls.
- Service calls in the queue – Track and maintain service calls by reviewing the call history related to a particular event. You can monitor the status of a call and assign it to individual technicians or maintain them in a team queue.
- Response time by assignee – Follow the communication between a user and the service department and track the time needed to properly respond to a single service call.
Industries we Serve
Customers in 20+ Industries
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Industries we Serve
Customers in 20+ Industries
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Industry Specific Solutions
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ACEteK Software Ltd | SAP Business One Partners
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